Oceaneering IT Helpdesk Analyst in Chandigarh, India
Oceaneering is a global oilfield provider of engineered services and products primarily to the offshore oil and gas industry, with a focus on deepwater applications. Through the use of its applied technology expertise, Oceaneering also serves the defense, entertainment, and aerospace industries. Oceaneering’s business offerings include remotely operated vehicles, built-to-order specialty subsea hardware, deepwater intervention and manned diving services, non-destructive testing and inspection, and engineering and project management.
Main Purpose of Job is -To provide broad range of support to the Oceaneering onshore and offshore desktop environment in both Networked and Standalone configurations.
Duties & Responsibilities
Primarily responsible for providing broad support to the Oceaneering Enterprise Business
Systems in both a technical and customer centric capacity.
Technical support will involve software and hardware analysis for both onshore and offshore customers
Customer support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of the applications.
To assist in the quality control aspects of ongoing software development efforts.
Responsible for the maintenance and administration of the Global Service Center Systems, which includes the following:
Responds to telephone calls, emails and personnel requests for technical and functional support.
Provide first level support to all Service Center callers using remote access software by identifying, researching and resolving technical problems.
Documents, tracks and monitors problems to ensure a timely resolution of all Service Center Tickets.
Prepares reports and dashboards using the ticket tracking database
Maintain Call log History for statistical Analysis and Performance Measurement Purposes
Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.
Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company.
Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.
The position requires a minimum of 12 months experience is a Service Centre/Support Centre or Helpdesk environment
General IT experience in administration and network support.
Education and/or Experience
Minimum BS degree in a related field (i.e. computer science, MIS, etc.)
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Should have fluent English Communication .
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Good working knowledge of Windows win-7, Experience with Google Applications, Active directory and networking a plus
Must have advance knowledge of Microsoft Office 2007.
Job Title: IT Helpdesk Analyst
Location: Chandigarh, India
Job ID: 12346
Full/Part Time: Full-Time