Oceaneering International Service Engineer in Utrecht, Netherlands
Oceaneering is a global oilfield provider of engineered services and products primarily to the offshore oil and gas industry, with a focus on deepwater applications. Through the use of its applied technology expertise, Oceaneering also serves the defense, entertainment, and aerospace industries. Oceaneering’s business offerings include remotely operated vehicles, built-to-order specialty subsea hardware, deepwater intervention and manned diving services, non-destructive testing and inspection, and engineering and project management.
Oceaneering AGV Systems, an Oceaneering International Company, develops, implements and markets Automated Guided Vehicle Systems (AGVs), navigation hardware, and software. We offer customized and automated transport solutions to efficiently, competitively and effectively meet the ever-increasing transport demands of various industries by increasing productivity, reliability, flexibility and safety standards through innovation, expertise and robustness. Oceaneering AGV Systems has been delivering automatic guided vehicle solutions to the world's leading companies for 30 years.
*For more information please go to *www.oceaneering.com and click on Products & Services, then click Automated Guided Vehicles (AGVs).
Duties & Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
You will be responsible for independently servicing, repairing and assembling our AGV's and, if necessary, will assist with maintenance work for existing clients on site.
Excellent technical judgment, and appreciable independent evaluation, creativity, and latitude in providing solutions are expected.
The use of software tools to configure vehicle components and adjust the behaviour of the AGV system plays an important role in supporting the customer.
You should be comfortable making small system modifications such as changing parameters or installing software updates.
During projects installation phase you will work closely with Software Engineers and Project Managers to perform installation tasks and bring the system to a successful completion.
You will report and communicate customer requests to the responsible Account Manager within Oceaneering.
You will be expeted to give regular status updates to both the customer and internal resources, and to complete service reports for customer visits.
You must be customer service oriented with a strong ethos towards customer satisfaction.
This position has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Essential Job Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
MBO level 4/HBO in mechatronics, electronics information technology or mechanical engineering or similar.
As a minimum 5 years of key technical experience, preferably in material handling or process/packaging/automotive industry
Knowledge and experience in reading electrical system drawings and mechanical drawings for complex electro-mechanical systems
Relevant knowledge and experience in control technology
Ability to provide solutions driven expertise
Experience with mobile robots or AGV’s is a plus
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent communication skills both oral and written in Dutch, English and German are required
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have complete knowledge of Microsoft Word, Excel.
Job Title: International Service Engineer
Location: Utrecht, Netherlands
Job ID: 11851